Motor insurers and insurance intermediaries have access to a number of databases, such as the Claims and Underwriting Exchange (CUE), the Motor Insurance Anti-Fraud and Theft Register (MIAFTR), the Electoral Register and other fraud and financial crime prevention records. Information provided as part of your application process is compared to these databases. Where there is a discrepancy between the information held on the databases and the information provided during the application process, you will be asked to provide certain supporting documents. Often there can be a simple reason for the discrepancy, such as a recent change of address and the databases haven’t been updated yet, however we need to raise any queries we find to ensure our records are accurate.
We allow 14 days for these documents to be provided. Failure to do so may result in your policy being cancelled and so it is important that you contact your insurance intermediary urgently if you have any queries or problems meeting this timescale.