Contact Us
For all queries regarding your motor insurance policy, please contact your insurance intermediary first. Their contact details will be on the documentation provided to you when you took out your policy. Any changes to your policy can only be arranged by your insurance intermediary. They will also be aware of other policies that may exist alongside your motor insurance policy and which may be relevant to your enquiry. In the unlikely event you do need to contact us directly, please use the email facility HERE and we will respond within 2 working days. If the matter is urgent, from 9.00am to 5.00pm Monday to Friday (excluding Bank Holidays), you can choose from the following telephone options. Please have your policy number and vehicle registration number ready when you call.
If you want to make a new claim, or to discuss an existing claim
To register a new car or van claim (excluding windscreen claims), or to discuss an existing claim
Please telephone
0344 856 2176
To register a new car or van windscreen claim, or to discuss an existing windscreen claim
Please telephone
0345 075 1966
To register a new motorbike claim
Please telephone
0330 018 9166
To discuss an existing motorbike claim
Please telephone
0330 880 3400
Alternatively (for car and van claims only), please email
New claims notifications
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Existing claims queries
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Who will deal with your claim?
We have authorised our claims service to deal with your claim on our behalf. You should therefore refer all correspondence and telephone enquiries to them. Appropriate contact details will be provided at the time the accident/claim is first reported to them, however their contact details are also provided above.
All accidents/claims MUST be reported within 24 hours, whether you want to make a claim or not, and whether your fault or not. Failing to report an accident or claim can expose you to charges and expenses for which you are personally liable and could result in your insurance being invalid.
Any non-claim queries
Policy Queries
01202 283184
Select option 1
or email
Validation Document Queries
01202 283184
Select option 2
or email
Calls to 0344, 0345 and 0330 numbers cost no more than a national rate call to a 01 or 02 number. Alternatively you can write to us at Premier Underwriting Limited, Ocean 80, 80 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ.
Insurance Intermediaries
Underwriting – NB, MTAs and Cancellations
01202 283184
Option 1
Policy Validation and Fraud
01202 283184
Option 2
General Enquiries
Electronic Trading Queries
Contact Form
Premier Insurance Company Limited, registered in Gibraltar with company number 100875, is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority.
Premier Insurance Company Limited
Registered office and business address:
First Floor, Majestic Ocean Plaza, Ocean Village, Gibraltar.