Contact Us

For all queries regarding your motor insurance policy, please contact your insurance intermediary first. Their contact details will be on the documentation provided to you when you took out your policy. Any changes to your policy can only be arranged by your insurance intermediary. They will also be aware of other policies that may exist alongside your motor insurance policy and which may be relevant to your enquiry. In the unlikely event you do need to contact us directly, please use the email facility HERE and we will respond within 2 working days. If the matter is urgent, from 9.00am to 5.00pm Monday to Friday (excluding Bank Holidays), you can choose from the following telephone options. Please have your policy number and vehicle registration number ready when you call.

If you want to make a new claim, or to discuss an existing claim

To register a new car or van claim (excluding windscreen claims), or to discuss an existing claim

Please telephone
0344 856 2176

To register a new car or van windscreen claim, or to discuss an existing windscreen claim

Please telephone
0345 075 1966

To register a new motorbike claim

Please telephone
0330 018 9166

To discuss an existing motorbike claim

Please telephone
0330 880 3400

Alternatively (for car and van claims only), please email

New claims notifications
This email address is being protected from spambots. You need JavaScript enabled to view it.

Existing claims queries
This email address is being protected from spambots. You need JavaScript enabled to view it.

Who will deal with your claim?

We have authorised our claims service to deal with your claim on our behalf. You should therefore refer all correspondence and telephone enquiries to them. Appropriate contact details will be provided at the time the accident/claim is first reported to them, however their contact details are also provided above.

All accidents/claims MUST be reported within 24 hours, whether you want to make a claim or not, and whether your fault or not. Failing to report an accident or claim can expose you to charges and expenses for which you are personally liable and could result in your insurance being invalid.

Any non-claim queries

Policy Queries

01202 283184
Select option 1
or email

Validation Document Queries

01202 283184
Select option 2
or email

Calls to 0344, 0345 and 0330 numbers cost no more than a national rate call to a 01 or 02 number. Alternatively you can write to us at Premier Underwriting Limited, Ocean 80, 80 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ.

Insurance Intermediaries

Underwriting – NB, MTAs and Cancellations

01202 283184
Option 1

Policy Validation and Fraud

01202 283184
Option 2

General Enquiries

Electronic Trading Queries

Contact Form


Premier Insurance Company Limited, registered in Gibraltar with company number 100875, is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority.

Premier Insurance Company Limited
Registered office and business address:
First Floor, Majestic Ocean Plaza, Ocean Village, Gibraltar.

Useful Links   Privacy   Contact Us

© 2021 Premier Insurance Company Ltd
We use cookies

We use cookies on our website. These cookies store information on your device that allows the website to recognise you and save information about your preferences or past actions. We also use Google analytical cookies, a third-party cookie that allows us to track your activity when using our website.

You can decide for yourself whether you want to allow cookies or not. However, if you reject cookies, you may not be able to use all the functionalities of our website, and this may affect your user experience. If you accept cookies, you give your consent to their use in accordance with our Cookie Policy.