Contact Us

With all queries, please contact your intermediary first with any questions you may have regarding your insurance as they should be able to resolve 99.9% of all queries and will be aware of other policies that may exist alongside ours. We ask this because of the way systems talk to each other in respect of any changes to a policy; all changes must flow in one direction and that is from your intermediary to us. In the unlikely event you do need to contact us directly, please use the email facility HERE where you can expect a response within 2 working days. If the matter is urgent between the hours of 9.00am and 5.00pm, you can choose from the following telephone options. Please have your policy number and vehicle registration number to hand.

If you want to make a new claim, or to discuss an existing claim

To register a new claim (excluding windscreen claims), or discuss an existing claim

Please telephone
0344 856 2176

Alternatively, please email

New claims notifications
This email address is being protected from spambots. You need JavaScript enabled to view it.

For existing claims queries
This email address is being protected from spambots. You need JavaScript enabled to view it.

To register a new windscreen claim, or discuss an existing windscreen claim

Please telephone
0345 075 1966

Who will deal with your claim?

We have authorised our claims service to deal with your claim on our behalf. You should therefore refer all correspondence and telephone enquiries to them. (Appropriate contact details will be provided at the time the accident/claim is first reported to them).

All accidents/claims MUST be reported within 24 hours, whether you want to make a claim or not, and whether your fault or not. Failing to report an accident or claim can expose you to charges and expenses for which you are personally liable and could result in your insurance being invalid.

Any non-claim queries

Policy Queries Telephone

Select option 1 or email
01202 283184

Discuss Validation Documents

Select option 2 or email
01202 283184

Calls to the 0800 numbers are free; others are the same as calling a normal local or national landline.

Alternatively you can write to us at Premier Underwriting Limited, Ocean 80, 80 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ.


Underwriting – NB, MTAs and Cancellations

Option 1
01202 283184

Policy Validation and Fraud

Option 2
01202 283184

General Enquiries

Electronic Trading Queries

Contact Form


Premier Insurance Company Limited registered in Gibraltar with Company Number 100875 is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority.

Premier Insurance Company Limited
Registered Office and Business Address:
First Floor, Majestic Ocean Plaza, Ocean Village, Gibraltar.

Useful Links   Privacy   Contact Us

© 2021 Premier Insurance Company Ltd
We use cookies

We use cookies on our website. These cookies store information on your device that allows the website to recognise you and save information about your preferences or past actions. We also use Google analytical cookies, a third-party cookie that allows us to track your activity when using our website.

You can decide for yourself whether you want to allow cookies or not. However, if you reject cookies, you may not be able to use all the functionalities of our website, and this may affect your user experience. If you accept cookies, you give your consent to their use in accordance with our Cookie Policy.